1. Examine the types of social media devices and formats. 2. Describe how social media is used by healthcare and dental professionals. 3. Discuss the regulatory provisions and professional guidelines
1. Identify claims trends. 2. Identify risk identification and mitigation strategies. 3. Identify known trends with claims causations.
1. Identify ways to make a positive impression during patient encounters. 2. Devise approaches for developing telephone and electronic communication policies. 3. Determine strategies for managing patient complaints. 4. Determine
1. Understand the role of informed consent in malpractice allegations and cases. 2. Articulate key elements of a thorough informed consent process and criteria to consider incorporating into the process.
Social media is ubiquitous, highly divisive, and most importantly, it can be dangerous for healthcare and dental providers without the appropriate controls in place. This program examines social media devices,
Difficult patients can be hard to manage within a medical practice. This session provides insight to help teams with identifying factors that may contribute to non-compliant behaviors. In addition this
This session will cover the current challenges in healthcare communications, including the most successful approaches to ensuring patient comprehension. This session will review case examples, to help the audience think
Medical documentation needs to be reviewed regularly with teams to help them stay on top of basic processes, in addition to provide understanding around updated guidelines. As an example, Informed
Event reporting and effective investigations of safety events as well as near misses are a critical element in a culture of safety. Through identification of causal factors and process issues,
Discuss the role of informed consent in malpractice allegations and cases. Articulate key elements of a thorough informed consent process and criteria to consider incorporating into the process. Discuss informed
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