The Difficult Patient

Difficult patients can be hard to manage within a medical practice. This session provides insight to help teams with identifying factors that may contribute to non-compliant behaviors. In addition this session will use examples to aid in discussion of processes for discharging a patient from the practice, and strategies for handling these types of visits effectively. At the conclusion of this activity, the participants will be able to: • Reinforce Identify factors that may contribute to problematic or noncompliant patient behaviors • Identify proactive steps one can take to reduce the escalation of problematic or noncompliant patient behaviors • Discuss the roll technology has in patient engagement • Summarize the process for discharging a patient from the practice • Discuss strategies for handling new or established difficult patient visits effectively