NFO Business of Medicine Web Series: The Impact of Soft Skills on the Prevention of Medical Malpractice

1. Identify ways to make a positive impression during patient encounters. 2. Devise approaches for developing telephone and electronic communication policies. 3. Determine strategies for managing patient complaints. 4. Determine key steps in planning patient satisfaction surveys. 5. Identify their obligations related to providing patients with interpreters or auxiliary aids. 6. Discuss how to improve communication with patients who have language barriers.