Florida Combined Otolaryngology Meeting 2024 – Complaint Resolution, Corrective Actions and Employee Performance Management

In any workplace, it's crucial to have a workable complaint resolution process. Employees should know how to raise concerns and what steps the organization will take to address them. Supervisors and HR Professionals should be thoroughly trained on the process and be prepared to timely and effectively respond to complaints and other workplace issues, such as conflict resolution and performance management. This includes thorough documentation, which is essential to the process and provides crucial evidence if the situation leads to legal action or further disputes. In this session, we will focus on developing and implementing an effective process for resolving these myriad workplace concerns in a fair and consistent manner. 1. Understand the importance of a clear and consistent resolution process 2. Discuss how the process should be conveyed to employees and how supervisors and HR professionals should be trained. 3. Highlight the importance of proper investigation and documentation techniques. 4. Consider legal consequences for failing to handle workplace concerns timely, fairly and consistently.