NFO Business of Medicine Web Series: Managing the Challenging Patient

Managing the Challenging Patient - Behaviorally challenging patients present a multitude of issues for all staff with whom they interact. Many of these patients have difficulty processing information, poor problem-solving and interpersonal skills and a history of self-destructive responses to stress. These patients tend to be chronically unsatisfied with care and are high utilizers of staff time, energy and resources often depleting the staff caring for them. When working with such patients there is a tendency to engage in non-productive, redundant efforts which do little to improve the situation. Objectives: 1. Be able to handle the tough patient without losing your cool and giving the patient the care and satisfaction they need. 2. Analyze effective strategies to de-escalate dangerous behavior. 3. Evaluate the effectiveness of your communication skills to de-escalate aggressive behavior.