NFO Business of Medicine Web Series: Bridging the Gap – Enhancing Healthcare Literacy, Empathy, and Communication to Prevent Bias and Improve Patient Compliance
Effective healthcare depends on more than clinical expertise-it requires communication patients can understand and trust. This session examines how health literacy, empathy, and plain language influence patient safety, treatment adherence, satisfaction, health equity, and organizational risk. Participants will explore common communication barriers, their connection to adverse outcomes and liability, and practical strategies for making written … Continued