NFO Business of Medicine Web Series: Conflict Resolution in the Workplace

Conflict resolution strategies allow you to increase workplace productivity by mitigating conflict when it first occurs. They also allow you to improve morale and teamwork within the workplace. Developing the skills and mastering the process of resolving conflicts takes time and practice. Program Objectives: Understand the causes and types of the most common conflicts in the workplace and have the competency and confidence to address them effectively. Master techniques for clear, respectful communication, including active listening and managing verbal and non-verbal cues. Discover methods to find common ground and create mutually beneficial solutions.