Remote Patient Monitoring in Audiology: Text and Email

In a time where practices never seem to have enough time or staff, remote patient monitoring using automated communications and workflow reduce effort and decrease the cost to manage patients. New systems using automated text and email prompts to stay connected increase revenue and improve patient experience and outcomes. This session reviews ENT and Audiology practices’ use of text and email prompts to expand capacity and drive results. It features Henry Ford Hospital System’s use of text and email to connect with Hearing Aid patients to measure outcomes while measuring the feasibility of implementing a web-based patient engagement system. • Identify conditions driving virtual patient management and the use of text and email prompts • Identify uses of virtual patient management in ENT and audiology practices • List planning steps and implementation success factors