NFO Business of Medicine Web Series: Conflict Management in Healthcare Settings

Conflict is a part of life; healthcare conflict carries its own set of problems, including risks to patient safety and quality. This webinar will provide insight and an overview of the concepts behind conflict management, including some practical suggestions for effectively managing that tension. At the end of the webinar, participants will be able to: 1. Identify conflict styles and their own default style; 2. Understand principles behind conflict; and 3. Adopt one or two tools to enhance communication in conflict.